Terms & Conditions

Please read the following  terms and conditions carefully before using the RetroTouch.co.uk website. By using the RetroTouch.co.uk website, you are agreeing to be bound by the following terms and conditions.

1. Your Account

You should maintain the confidentiality of your account and password and restrict access to your computer to prevent unauthorised access to your account.

You are responsible for all activities that occur under your account or password and you should therefore take all necessary steps to ensure that the password is kept confidential and secure.


You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being or is likely to be used in an unauthorised manner.

Please make sure that the details you give us are correct and complete and let us know immediately of any changes to the information that you provided when you registered. 

RetroTouch.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Your privacy is important to us. Please review our Privacy Policy.

3. Access to RetroTouch.co.uk

We will endeavour to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to the nature of the Internet.

In addition, your access to the website may occasionally be suspended or restricted for us to make repairs, maintenance, or upgrade facilities and services.

4. Website access license

You are allowed limited licence to access and make personal use of this website, but not to download (excluding page caching) or modify any portion of it.  Furthermore you are not allowed to reproduce, duplicate, copy , sell or use for any commercial purpose any section of this website without prior written permission.

5. Copyright

All content of this website is used with permission of the copyright owner or is the copyright of Retrotouch (UK) Ltd 2017.  RetroTouch® is the trading name of Retrotouch (UK) Ltd.                                                                                                                                                                            

 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:· you may print or download to a local hard disk extracts for your personal and non-commercial use only· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

6. Returns & Cancellations

In line with EU law we maintain a returns and cancellation policy.  Please visit  Returns Policy  for details.

7. Pricing and availability 

Price and Availability is shown with each item listed and again in the cart.  Dispatch times are always estimates and we try to send your order well within the estimated time whenever possible.  However, these times are not guaranteed and where a delay is encountered we will contact you.   We hope that all our pricing is accurate.  In the event of an error where the correct price is higher than the advertised price we will ship at the advertised  price. Where the advertised price is higher than the correct price we will contact you and amend the order to correct price.

8. Customs

Overseas customers (outside the EU) may be subject to import duties and taxes, which are levied in their home country.  These costs for customs clearance must be paid by the recipient.  For further information you should contact  your local customs office.  

International customers should also be aware that cross-border deliveries are subject to opening and inspection by the customs authorities.

Please note that we have to state our sender name on the outside of the package for returns purposes and we use the Retrotouch® name. RetroTouch.co.uk is a trading name of Retrotouch (UK) Ltd.  We also have to make note of the contents of the package on the outside and for this purpose we state: Switches & Sockets.

9. Electronic communications

RetroTouch.co.uk will communicate with you by email or by posting notices on the website. For contractual purposes, you agree to receive electronic communications from us and you agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or order product from us, unless any change is required to be made by law or government authority, in which case it may apply to orders previously placed by you.

11. Events outside our control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is outside our control. This condition does not affect your statutory rights.

12. Waiver

If we decide to take no action in the event of you breaching these conditions, this leaves unaffected our entitlement  to use our rights and remedies in any other situation where you breach these conditions.

13. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions

14. Product Liability

We cannot take responsibility for third party products not working with our range of products. As other manufacturers change batch/component which is out of our control. Every product behaves differently and degradates at different rates.

Testing of other manufacturers products if tested are only valid for that day of testing. Please contact us for compatible products.

The colour of glass/plastic can change a little due to different batches. As no two batches are identical, however we make every effort to ensure the differences are minimal.

15. Our details

RetroTouch.co.uk is the trading name for Retrotouch (UK) Ltd Co Reg No: 06555718


Unit 4 The Io Centre
Salbrook Road Industrial Estate
Salfords, Surrey, RH1 5GJ
United Kingdom

Telephone: +44 ( 0) 1293 279426

Company Registration No. 06555718
VAT Reg. No. GB 931 8605 21

16. VAT

Value Added Tax is payable within the EU on goods or services that have been deemed liable for VAT by the regulating authorities.  All of our products are currently subject to VAT.  All pricing shown includes VAT at the current UK rate.  The UK VAT rate may differ from the VAT rate charged in other European countries.  Customers outside the EU will not be charged VAT.

17. Disposal of electrical & electronic equipment 

The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility.

In the case of household waste, please take this waste to your nearest local recycling facility where special facilities exist for correct disposal.

To find your nearest centre please visit Recycle more and type in your postcode. As a responsible manufacturer Retrotouch (UK) Ltd we have met the requirements placed on us by the financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor take back scheme (DTS).

Full Terms and conditions here

BUSINESS AS USUAL: 01293 279 426 Chat Live

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