Returns

Returns Policy 

In the event of goods requiring to be returned please follow the returns procedure to cause you minimum inconvenience.

• Suspected Faulty Item

Submit a Returns form (below) and we will contact you for more information. Items which are faulty must be returned within the 1 year warranty period (from date of purchase)

All products when received shall be inspected for faults/damage by our Technical Team, if the product is deemed repairable, the product shall be repaired and returned within 14 working days.

If the product is found to be faulty, a replacement shall be sent within 3-5 working days from date received. In all cases, an identical replacement shall be sent, however, if the product has been discontinued a suitable alternative shall be sent with the same or similar specification.

• Item is missing or incorrect.

Should you receive an item that does not match the description of the ordered products then you should contact us on within 3 days of receiving the order.

• Damaged Items

In the event you receive a damaged item please contact us within 3 days of receiving your order. If possible please send a picture of the damage via email to speed up the process. We will not send out a replacement until the item has been returned.

Should the goods be returned in an damaged condition, Retrotouch reserves the right to reject an application for a refund for goods that have been damaged and will return the damaged stock back to the client (return postage fees to be paid by client).

• Unwanted or Incompatible items

If you have purchased goods that are then unwanted then you may cancel your purchase at any time within 7 days unless your order has been despatched for delivery. You must inform us by email or letter and we will then give you a refund of the price paid. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition and are unopened and in a re-saleable condition (at your own cost).

We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

Please send product/s by recorded post, as proof of dispatch as we cannot be held liable for products lost in the post. 

• Returning Goods

Please ensure you include the following:

1. Printed Returns form
2. Details of why you are returning the item
3. All packaging, instructions, product.

IMPORTANT: You must send your item back once you have completed the returns form below, failure to do this could result in your refund being delayed.

Please send returned products to:

Retrotouch
Unit 12, Stanley Centre
Kelvin Way
Crawley
West Sussex
RH10 9SE

If for any reason you are not happy with your purchase or you simply change your mind, you have 7 days to contact us and return the item for a full refund. Unless there is a fault with the item we will not refund the cost of posting the items. 

Retrotouch reserves the right to process your refund less a charge for our incurred postage fee from £4.50 for UK orders and from £25 for international orders.

Name:	*
Address:	*
Telephone Number:	*
Email:	*
Date Purchased:	*
	dd/mm/yy
Order Number:
Type:	Refund *  Warranty Return  Exchange
Reason for Return:	Not SuitablePurchased Wrong ItemNot workingRemote Not WorkingProduct not turning offWrong Colour *
Message:	*
	*
Please add the two numbers and enter the result