FAQs 

General 

What size back box does the RTS range need? 

• Due to the electronics within the light switch, a 35mm depth box is recommended.

Are the touch range all dimmers?

• No, the RTS 2030 & RTS 2040D range are dimmers, and can be controlled by small remote.

Can the Touch light switches be controlled remotely through walls and ceilings? 

• Yes, the touch light switches use RF (radio Frequency) technology up to 20 meters.

Can the RTS 2000 range be used 2 ways?

• The RTS2010, RTS2020 & RTS2040 range is available in 1 , 2 gangs & intermediate. The Mechanical switches can be used 1or  2 ways also. 

Will the remote control or light switch interfere with any appliances I have in my home?

• The RTS 2020, 2030 & 2040 ranges uses Radio Frequency and will not interfere with WiFI, Bluetooth or infrared signals as they are on a different frequency.

Will my next door neighbour be able to turn on or off my lights remotely if using the same system?

• No, each individual remote is code locked to ensure that only the pre-programmed remote works with that particular switch.

My small remote is not working?

• The remote may not be synchronised with the touch light switch, please follow the instructions (included in box) to pair the two together again. (Please check red light flashes when a button is pressed if not dead battery?

Can more than one mini remote be programmed to one light switch?

• Yes, you can buy additional mini remotes to be able to have one upstairs and one downstairs giving you the 2 way function remotely upto 4 per switch.

Does the Scene Remote Control work with all light switches?

• The Scene remote control only works with RTS 2020, RTS 2040D and RTS 2040 range and can control  upto 19 gangs and upto 6 scenes up to a distance of 50m.

What is the purpose of a master scene remote when I have a mini remote included?

• If you have more than 2 or 3 light switches, the scene remote gives you the ability to turn all lights ON or OFF, or set scenes (ie. certain patterns of lights on or off) or individual lights on/off same as mini remote.

Will I need more than 1 remote to control more than 1 dimmer switch?

• Each Dimmer RTS 2030 & RTS 2040D switch comes with its own remote, this can also be programmed to control an additional 3 dimmer switches (RTS2030)  using the select button. Just follow the instructions it is very simple. Additionally a dimmer scene remote can be purchased to be used for upto 19 switches.

Do I need to rewire my house to be able to use your light or sockets switches?

• No, all our switches and sockets use exactly same wiring as you already have, saving you time and most importantly money. 2 Way touch switches require signal A & B to be connected to one another (equivalent to COM)

Will your double plug sockets fit my standard double box?

• Yes, we sell standard double switches size approx,: 86mm x 146mm and
  Dual double is approx: 86mm x 172mm
• They are a standard size and can be purchased from any hardware electrical store.

Not sure how to wire the Touch light switch?

• All electrical wiring must be done by qualified electrician or similarly qualified person. Instructions enclosed within the box to fit the switch, Always employ a qualified person to avoid damage to the product and for your safety.

How long will the Touch panel last for?

• The Touch panel shall last for well over 100,000 touches (Approx 54 years turning on/off 5 times a day).

Does any of the RetroTouch range come with a warranty or guarantee?

• All our products come with a 1 year warranty from date of purchase, if there is a fault please contact us.

My Touch light switch is not working but within warranty, what happens now?

• Please send the switch back to us and we shall test the product, and repair if faulty, if un-repairable a replacement shall be sent within 7 working days.

Can I use an energy saving light bulb with your light switches?

• Yes, only the RTS 2010,  2020, 2005 and 2040 range light switches are compatible.

With arthritis I have difficulty turning on/off toggle light switches will I have the same problem?

• With all our light switches they have a glass touch panel which requires no pressure to turn on or off your lights, with the added benefit of remote control so no need to get up.

Are the switches easy to locate at night, when pitch black?

• Yes, all the touch light switches lightly glow at night, so no more fumbling for the light switch and uses minimal power consumption <0.02W. They do not intrude on your sleep as some neon's do, they are dim but bright enough to locate at night.

Can we use your switches in the bathroom?

• Our switches are not IP44 rated for bathroom use. Although no IP rating required for Zone 3, RTS2040 may be used as one continous glass face plate
  

If there is a problem with any of our RetroTouch products not listed in the general FAQ list, please contact us before returning any products at:  support@retrotouch.co.uk