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We deliver first class tech support for any issue

Monday, 1 October 2018  |  Amit

We build our products to last, but we realise that there may be some teething issues when using a new device. In such cases, we know that quality customer service is vital in ensuring your experience is as painless as possible. That means no waiting on hold for hours on end, no stalling websites, and no obscurity when it comes to getting an answer you need.

We put our customers first, and if that sounds like a meaningless piece of corporate jargon, our track record in delivering quality products for happy customers is a very real example of how we’re improving the lives of Retrotouch customers all around the UK. As such, we’ve made it easier than ever to get the tech support you need, when you need it!

At Retrotouch, we know that sometimes technology may not work the way you want it to, or it could be difficult to understand or set up. Which is why we’re keen on making our ‘support’ page as comprehensive as possible.

We’ve worked hard to make sure our support service includes:

  • A huge range of frequently asked questions to suit your specific Retrotouch product

  • A list of all the product manuals, so you’ll never have to go turning out all your kitchen cupboards again!

  • A detailed returns page for any faulty items you may have been sent

  • Information about our delivery costs and estimated times

  • Spare parts. If a whole weekend of sofa rummaging still has not identified the whereabouts of your remote, you’ll probably need a new one. If you’ve lost something, or need an extra part, it is more than likely we’ll have what you want.

We take pride in the fact that our responsibility to you doesn’t just end with your purchase. For us, it is just the beginning of our service to you and your home. Instead of just leaving you to figure it out for yourself, we are committed to ensuring your continued satisfaction with our products.

But it isn’t just repairs and maintenance. Part of our service is making sure that our products work for you. So if it’s customising your own thermostat settings, changing the behaviour of one of our in wall audio systems, or giving you information about how to ensure your purchase blends in well with your decor, we have you covered.

‘We’re happy to help’ is no idle boast. We have a team working hard so that you don’t have to, and are eager to make sure your product satisfaction remains at 100% throughout your experience. So if you’re an existing owner of one of our products, or are considering purchasing, then make sure you’re aware of our fantastic customer service.

Check out our ‘support’ page now, and please let us know if you think we’re missing something.




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